Quality is not just the result of precision machinery—it is an emerges from the organization's goals, how it is led and managed, and how its people work together. Quality is the product of an organization's culture, and Henry Ford said it best:
Quality means doing it right when no one is looking.
We believe in, and implement W. Edwards Deming's 14 points for total quality management:
How might you recognize that Juscom, Inc. follows Deming's philosophy? There are multiple indicators:
We believe that culture is something that we must always focus on to avoid deviations from our goals. Therefore, in a very real sense, "we aren't there yet," and must never think we are.