Juscom | Quality and Culture | Culture Matters

What We Believe: Quality Comes from Culture

Quality is not just the result of precision machinery—it is an emerges from the organization's goals, how it is led and managed, and how its people work together. Quality is the product of an organization's culture, and Henry Ford said it best:

Quality means doing it right when no one is looking.

Henry Ford

Goals

We believe in, and implement W. Edwards Deming's 14 points for total quality management:

  • Create constancy of purpose for improving products and services.
  • Adopt the new philosophy.
  • Cease dependence on inspection to achieve quality.
  • End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier.
  • Improve constantly and forever every process for planning, production and service.
  • Institute training on the job.
  • Adopt and institute leadership.
  • Drive out fear.
  • Break down barriers between staff areas.
  • Eliminate slogans, exhortations and targets for the workforce.
  • Eliminate numerical quotas for the workforce and numerical goals for management.
  • Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system.
  • Institute a vigorous program of education and self-improvement for everyone.
  • Put everybody in the company to work accomplishing the transformation.

Are We There Yet?

How might you recognize that Juscom, Inc. follows Deming's philosophy? There are multiple indicators:

  • We are non-hierarchical and do not use rank titles. There are no private offices, only work areas and meeting rooms.
  • We do not have a formalized annual rating or merit system.
  • We use on-the-job training supplemented with videos as needed.
  • We encourage all staff to speak their minds on any topic; managers and leaders take care to approach individuals on a one-to-one basis to solicit opinions and ideas.
  • All functional groups work in the same office area, and work in mixed groups.
  • Wikis and threaded discussion systems are used extensively to track and share information. Anybody may participate by adding, modifying, and deleting information, messages, threads, and pages.

We believe that culture is something that we must always focus on to avoid deviations from our goals. Therefore, in a very real sense, "we aren't there yet," and must never think we are.