A well-known, cross-industry standard, ISO 9001 provides quality management guidelines to ensure product consistency and customer satisfaction. According to the International Organization for Standardization (ISO), there are over one million companies and organizations in over 170 countries certified to ISO 9001.
“This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement...Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.” - ISO
Juscom follows the seven primary guiding principles of ISO 9001 to deliver consistent product quality:
Meet customer requirements and strive to exceed customer expectations.
Establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives.
Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value.
Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
Improvement to changes in its internal and external conditions and to create new opportunities.
Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.
For sustained success, an organization manages its relationships with interested parties, such as suppliers.