Juscom puts our corporate culture first and foremost. We’re focused on continuous improvement, understanding that we aren’t there yet — and must never think we are. In order to avoid deception from our mission, we believe in and implement W. Edwards Deming’s 14 points for total quality management:

How might you recognize that Juscom follows Dr. Deming’s philosophy? There are multiple indicators of our single quality culture:

• We are non-hierarchical. There are no private offices at Juscom. Our open-plan work areas discourage the notion of rank and privilege.

• We believe in workmanship above ratings. We do not have a formalized annual rating or merit system.

• We strive for continuous improvement. We use on-the-job training supplemented with videos as needed.

• We support open dialogue. We encourage all staff to speak their minds on any topic; managers and leaders take care to practice “Management By Walking Around” (MBWA); to approach individuals on a one-to-one basis to solicit opinions and ideas.

• We encourage collaboration. Wikis and threaded discussion systems are used extensively to track and share information. Anybody may participate by adding, modifying, and deleting information, messages threads, and pages.