Quality and Culture
In Juscom, we have only one goal—to have zero product defects when goods leave our factory. To get there, we have nurtured a collaborative, open-office and open-door environment and culture that is highly unusual in Asia where hierarchical, structured company cultures are the norm.
- ISO/TS 16949 quality standards, a superset of ISO 9001 that requires random audits by customers and the certifying entity;
- All internal work standards that meet or in most cases exceed IPC/WHMA-A-610 Class 3 and IPC/WHMA-A-620 Class 3 work standards. Class 3 quality is normally reserved for "high performance electronic products", that is, "… products where continued performance or performance-on-demand is critical, equipment downtime cannot be tolerated, end-use environment may be uncommonly harsh, and the equipment must function when required, such as life support systems and other critical systems."
Wire-crimps, which if done correctly are more reliable than soldered connections, are tested several times per hour using non-destructive tests such as crimp width and height measurements. In addition, destructive tests such as pull-force measurement and cross-sectional analysis are performed routinely.
Dimension checks are performed with micrometers, digital calipers, and optical profile projectors (pictured at right). These instruments are calibrated and certified annually. In fact, even the simple steel rulers we use are subject to the same annual checks!